Career Opportunities

Dispatch Communications Officer (Contract)

Details
Published: Tuesday, 10 February 2026 08:51

CONRACT LENGTH – 18 MONTHS

The Town of New Glasgow is excited to announce an opening for the role of Dispatch Communications Officer. This position is responsible for dispatch services provided through the New Glasgow Regional Police Service, along with other duties as assigned by the Chief of Police or their delegate. As a Communications Officer, you will be responsible for providing coverage to the public at the reception area of the New Glasgow Regional Police Service and addressing concerns from walk-in clients.

Answering incoming telephone calls in a professional and courteous manner, determining the nature of the call, and relaying information to the appropriate staff promptly and efficiently. Additional duties include, but are not limited to:

  • Coordinates radio communication between multiple police agencies.
  • Utilizes various records management and police-related information systems, including PROS, CPIC, PIRS, JEIN, ACIIS, and INFOPOL, to support Police Service operations; which includes the data entry of files and tickets.
  • Ensures timely and accurate entries into the Canadian Police Information Centre (CPIC) system, while following established policies and procedures.
  • Responds promptly to all alarm notifications, adhering to prescribed procedures; in addition to recording alarm calls in the records management system (PROS).
  • Conducts criminal record checks as directed.
  • Monitors Persons in Custody through physical checks and CCTV throughout the shift, following Standard Operating Procedures (SOP) for Persons in Custody care and handling.
  • Assists in preparing Motor Vehicle Accident Reports by collecting necessary information for accurate completion of forms and records incidents in the records management system.
  • Receives telephone calls requesting fire department responses or services and promptly relays the information to the appropriate fire department(s) via radio or telephone paging. Ensures emergency calls are transmitted quickly to provide efficient service. Conducts daily pager tests for fire departments and utilizes the designated emergency responder reply system as needed.
  • Other duties and special projects as assigned.

All interested applicants are asked to submit their resume and cover letter to Rebecca MacNeil, Director, Human Resources () on or before end of day Friday March 6, 2026.  

For more details about this job, please visit:  Communications Officer Job Post Winter 2026.pdf